At IXwebhosting we decided that we wanted to provide the best and most exceptional customer support in the industry. That is why we developed a companywide philosophy to provide a unique and personalized customer support experience.
This is how our satisfaction based customer support program was born. Rather than limit our support reps by measuring them on things like length of call or number of chats, their only requirement is to resolve issues and make you happy. The result is a amazingly friendly, diverse group of script-free representatives that will do everything they can to help you with any question you have.
In 1999 we began supporting our first hosting customers on a server in some's living room, and since then we have grown into a global hosting company with clients all over the world. What does this mean for you? Not only do we know what we're doing, but you're not going to have to worry about changing hosting companies because we're not going anywhere.
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